See the unseen
Posted by sureshkrishna on August 18, 2009
Few points from a post i read somewhere on a blog…
- Employees are afraid to speak up: “People are very deferential to those at senior levels and they’re afraid to be the bearers of bad news”. Also, if playing the blame game happens a lot within the work environment, employees might hesitate to mention their own mistakes for fear of repercussions.
- Gatekeepers block information: These are the employees who help senior executives manage the flow of information. While these staff members are invaluable for helping senior managers streamline their work, “gatekeepers can often filter out and be an impediment to key news about problems getting to senior executives”.
- Isolation: “Many executives don’t get out to the front lines and see what’s authentically going on. They may have a townhall meeting type thing, but often those are fairly staged events, and they aren’t truly finding out what’s happening out there on the ground.”
- Managers don’t want to hear problems, only solutions: Many managers essentially instruct their employees, “don’t tell me about the flood, build me an arc.” While it’s good when lower level employees can provide possible solutions, this is still the wrong message to send. “What if your employees see something very serious, but don’t have the expertise to solve it? Are they supposed to stay quiet?”.
- Data Corruption : Due to the fear of Bosses and Fear of Failures many middle level and senior level managers manipulate the data to be pretty. When they see issues cooking in future, they try to cover it temporarily and just wait for the big explosion. This is the time that they have a big blame-game.
- Employee Responsibilities : Some organizations typically feel that everyone should do everything. This sounds simple but very frustrating and pathetic at the work and implementation. A job should define the set of Responsibilities and Accountability for certain tasks. When there is no owner of a task, a person who is doing it always looks to complete the task as soon as possible and take the next task. And very often there is no interest in a task as that’s not your’s. In such teams people get frustrated very soon and before anyone knows the team is no more.
- Unplanned Manager : This sounds like a paradox. It is assumed belief that the managers are good planners. But not all of them. Some really suck at planning and they make their team members to run on toes 24/7. Professionals understand that often they need to work extra to meet deadlines and work on weekends. But if it continues for a long time, everyone’s personal and professional life gets effected. An unplanned manager can make your life hell.